The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams.

Our Rating

License

Commercial

Date Added

10/26/2006

Price

USD $349.99

Category

Business & Productivity / Application

Download Size

13024 KB

Author

Magnoware Systems

The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive solution for organizations of all sizes and types. The DataTrack System helps with all facets of your help desk, including such features as work order tracking, escalation and automation, knowledge base, asset management, e-mail notifications, user-defined fields, PC auditing, file attachments. In addition, implementation and deployment of the DataTrack System can be accomplished in minutes, with features like Active Directory, CSV, and database importers. The included Web Client allows users to easily submit and track work orders from their own computers, via any modern browser, while allowing them to search the integrated knowledge base for the answer to a problem.

Operating Systems: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003

Language: English